Delivery Information
Delivery Policy
We understand that receiving your order in a timely and efficient manner is important to you. This page outlines our delivery policy to provide our customers with transparency and clarity regarding our delivery process.
Shipping Rates and Times
We offer free shipping on all orders, for express services a shipping fee will be applied based on the weight and destination of the package. Shipping rates will be calculated at checkout.
Orders are typically processed and shipped within 1-2 business days of receipt. Delivery times may vary depending on the destination and shipping option chosen at checkout. Our estimated delivery times are as follows:
- Standard Delivery: 2-5 business days
- Express Delivery: 1-2 business days
Please note that delivery times may be affected by factors beyond our control, such as weather conditions, strikes, or other unforeseen circumstances.
Delivery Process
We use reliable delivery services to ensure that your order arrives safely and on time. Once your order has been shipped, we will provide you with a tracking number so that you can track the progress of your delivery.
If you are not available to receive your package at the time of delivery, a delivery notification will be left with instructions on how to retrieve your package. Please note that we are not responsible for any lost or stolen packages once they have been delivered to the address specified at checkout.
Returns and Refunds
If you are not satisfied with your order, please contact us within 14 days of receiving your package to initiate a return or exchange. Please note that we do not offer refunds for shipping fees and that all returned items must be in their original condition.
If you have any questions or concerns regarding our delivery policy, please contact us at info@classicgent.co.uk